Terms of Service

Effective 2025. Novara (Business ID CHE-425.912.435) is located at Bundesplatz 3, 3003 Bern, Switzerland. For inquiries, call +41760397236.

1. General Provisions

These terms govern the provision of legal guidance and related offerings by Novara through novara.site. By engaging with Novara, you agree to these conditions.

2. Services

2.1 Professional Consultations

Novara offers tailored legal guidance for the IT sector. Consultations are scheduled upon deposit of the agreed fee.

2.2 Digital Products

Access to digital manuals, templates, and training modules is granted after full settlement of the product fee.

2.3 Physical Goods

Delivery of printed materials and physical media is arranged following completion of the payment process. Shipment estimates are provided at order confirmation.

3. Payment Terms

All fees are payable as specified in the proposal or order form. Payment methods, processing details, and timing are indicated on invoices and order summaries.

4. Reimbursement and Transfer Policy

Novara maintains a structured reimbursement and transfer system tailored to each category of offering. Clients must submit requests via contact form. All requests are subject to review and compliance with the following provisions.

4.1 Consultations and Advisory Sessions

If a client cancels a booked session at least 7 days before the scheduled date, a full reimbursement of deposited fees is granted. Cancellations between 3 and 6 days before the session incur a 50% service charge. Sessions cancelled less than 3 days prior are non-reimbursable due to resource allocation. Clients may opt to transfer a session to a new date up to 14 days after the original schedule, subject to availability and written confirmation.

4.2 Digital Products

Clients may request a reimbursement within 7 calendar days of purchase, provided no digital files or access credentials have been downloaded or used. Once any file has been accessed or activated, the product is deemed consumed and is non-reimbursable. Approved reimbursements are credited back to the original method of payment within 14 days of approval.

4.3 Physical Goods

For unopened goods in their original packaging, clients may request a reimbursement within 30 days of delivery date. Clients are responsible for shipping items back to Novara. Upon inspection and acceptance of items sent back, a reimbursement is issued to the original payment channel within 14 days. Customized or sealed products may not qualify for reimbursement, as noted in the product description.

5. Liability Limitations

Novara’s total liability under these terms is limited to the fees paid for the specific service or product. In no event shall Novara be liable for indirect or consequential losses.

6. Governing Law and Venue

These terms are governed by Swiss law. Any disputes shall be resolved by the competent courts in Bern, Switzerland.